Refund Policy


We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 10 days of the order date, subject to compliance with all other terms and conditions of Milk And Honey West LA’s Return Policy. Please refer directly to that policy for additional information. Such returns may be made to any Milk And Honey West LA retail store or by mail.
RETURN POLICY
EXCHANGE ONLY - WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT. Exchange must be processed within 10 days of shipment receipt. All exchanges dependent on existing stock. Notice must be given to milkandhoneywla@yahoo.com within 2 days for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned. Domestic customers are financially responsible for shipping the item back to Milk And Honey West LA for the exchange. International customers are financially responsible for shipping the item back to Milk And Honey West LA for the exchange, as well as for shipping the exchanged item back to their respective country.
Any product shipped back to Milk And Honey West LA as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Milk And Honey West LA at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must made payable through the original payment method.
Any product shipped back to Milk And Honey West LA as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.
Milk And Honey West LA will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
DELIVERY
Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify milkandhoneywla@yahoo.com. You will receive an email from milkandhoneywla@yahoo.com when your order has been confirmed.
PRICES, SHIPPING & HANDLING CHARGES
All orders are shipped USA UPS. Rates are calculated through a UPS calculator. International orders are shipped via the best possible way. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact milkandhoneywla@yahoo.com if you have any questions.